Meet & Assist

Meet & Assist

Airport Meet & Assist Services

Navigating a busy airport can be stressful, particularly when travelling internationally, managing tight connections or arriving in an unfamiliar destination. Facil Air Meet & Assist provides personalised airport assistance designed to make your journey smoother, more comfortable and efficient.

From the moment you arrive at the airport, our dedicated representatives can assist with key stages of your airport journey, including passenger guidance, terminal navigation, connections and departure formalities.

What is Meet and Assist?

Meet & Assist is a personalised airport support service where a dedicated representative meets you at an agreed point within the airport and assists you through the relevant stages of your journey. Instead of navigating a busy terminal alone, you have someone available to guide you through the airport process and help you reach your next point efficiently. The service can be arranged for arrivals, departures and connecting passengers, depending on your requirements and the airport facilities available.

Our Meet & Assist service can help with:

  • Airport arrival assistance
  • Departure assistance
  • Terminal navigation
  • Passenger guidance
  • Connections and transfers
  • Check-in guidance
  • Security and airport formalities
  • Baggage collection guidance
  • Assistance for first-time visitors
  • Coordination with your onward transportation

What makes Our Meet & Assist Unique?

Personalized Service

You receive dedicated assistance rather than having to navigate the airport entirely on your own.

Convenience

Airport navigation becomes easier, particularly when travelling through an unfamiliar terminal.

Time Efficiency

Our representatives help you identify where you need to go and guide you through the relevant airport processes.

Local Knowledge

Our understanding of Kenya's aviation and travel environment allows us to provide practical assistance to travellers arriving and departing in Kenya.

Seamless Travel

Meet & Assist can be combined with Facil Air's private charter, safari air charter and other aviation services to create an end-to-end travel experience.